Bookings

  • Yes, you can. However, we cannot guarantee that you will receive one immediately due to limited availability. Therefore, it is recommended that you always either pre-book one/two hours in advance or call our booking centre to make a booking.

  • We are able to accept bookings via email, however, you can also book via our call centre, our mobile app and on our website.

  • We are happy to provide taxis for any distance in the UK Mainland. Please call our booking line or email info@abtaxis.co.uk for a quote. If you’re emailing us, please be specific with pick-up and drop-off address post codes including the number of passengers, the date and time of your journey.

  • Yes we offer group bookings.
    Please email info@abtaxis.co.uk. In your email you will need to include the date and time of each vehicle that you require. The pick-up and drop-off location with any additional stops you may have, and the total number of passengers that require transporting.

  • You can book via the app, web or telephone. We recommend that you call us for instant bookings to get an accurate availability time. If you’re pre-booking at least two hours in advance, we recommend that you use the app or the web to book.

  • We are open 24/7, 365 days a year.

  • Our driver will make contact with you on arrival and will arrange a suitable meeting point with you at the point of collection.

Payment methods

  • We accept payments by cash and credit card, Apple Pay and Google Pay.

    For business account holders, we also accept payment by BACS.

  • We only accept cheques for business clients who are account holders.

  • Unless you have a corporate account with A&B Taxis, you will not have been charged VAT.

  • If bookings are cancelled before the vehicle is despatched then refunds are automatic and normally take between 4-5 days. If the vehicle has already been despatch please see our cancellation fees in our terms and conditions

Customers

  • We are able to offer credit terms for VAT registered businesses that wish to open an account (subject to credit checks).

  • Our taxis will carry all pets as long as they are in a secure carrier. The only exception is assistance dogs who are allowed in all our vehicles.

  • Our taxis will carry all pets as long as they are in a secure carrier. The only exception is assistance dogs who are allowed in all our vehicles.

  • Yes, we do. We do require notice in advance preferably 2 hours in advance to ensure a driver with the appropriate vehicle is available for your journey.

  • By law, taxis are not required to have car seats fitted for babies and children. However, customers are welcome to provide and fit/remove their own in the taxi. For Airport Transfers, we charge a small fee for storage whilst you’re away and on your return trip, we bring back the child seat.

  • We advise that the minimum age for a child travelling on their own is 10 years old.We advise that the minimum age for a child travelling on their own is 11 years old.

  • Yes, we are a licensed Taxi and Private Hire Company. We are licensed to operate Taxis, Hackney Carriage Vehicles and Private Hire Vehicles. We are an operator’s license holder with Basildon Council & Castle Point Council. All our Drivers are approved by their local authority and police checked. All vehicles are fully licensed, insured for hire and reward and regularly inspected to ensure that they’re safe for hire and reward use.

Careers with A&B

  • Please visit our drivers careers page for more details.